The course describes the evolution of the main business management models.
The theories and practical tools for the management of the so-called operations within the companies producing goods and services will be studied.
The methods for production management, logistics, stock management, product and process quality will be analyzed in particular.
References to the lean enterprises techniques will be given.
Part of the course will be dedicated to the modeling and analysis techniques of business processes. The main knowledges provided by the teaching concern:

• the characteristics of the different business management models
• the main concepts and tools for the management of company operations
• the theories and methods for modeling and analyzing a process

The methods for verifying knowledge are made through:

• individual and group exercises directly carried out by the students
• written test containing exercises and questions on the provided topics

The main skills acquired through the course are:

• know how to identify and choose the most suitable management system within an organization
• know how to use the main methods for dimensioning and analyzing a production and logistic system
• know how to use computer tools for modeling processes

The procedures for verifying skills may include: carrying out exercises also drawn from real cases, realization of a group project, written test with numerical exercises for the application of the studied techniques.

The student will be able to develop behavioral skills regarding: know how to carry out a semi-professional activity in a group respect for timing in the performance of assigned tasks precision and accuracy in the realization of a project and the relative modalities of presentation of the results.

The behavior verification may include: how the student respects the times and the ways to carry out projects / exercises interaction with the teacher during the exercises and oral exam.