The course approaches the main theoretical, methodological and technological issues related to business process management. It is organized as follows:

Part I - Introduction and foundation of Business Process Management
Part II - Business Process Modeling (process identification, analysis and control including modeling standards and notations)
Part III - Business Process Improvement and Reengineering (Business performance measurement and process metrics; methods for process improvement; process (re)design principles)
Part IV - Laboratory (Case studies; BP Modeling and Simulation Software)