ECTS - University of Pisa
Scheda programma d'esame
HUMAN RESOURCES MANAGEMENT: EMOTIONAL INTELLIGENCE DEVELOPMENT
ANTONINO BORGESE
Academic year2017/18
CourseSTRATEGY, MANAGEMENT AND CONTROL
Code487PP
Credits3
PeriodSemester 1
LanguageItalian

ModulesAreaTypeHoursTeacher(s)
HUMAN RESOURCES MANAGEMENT: EMOTIONAL INTELLIGENCE DEVELOPMENTSECS-P/10LEZIONI21
MARIACRISTINA BONTI unimap
ANTONINO BORGESE unimap
Obiettivi di apprendimento
Conoscenze

 

 

increasing the ability of

o   understanding others and their emotions,

o   investigating other’s perspective through listening and questioning,

o   influencing others through communication,

o   conducting a skillful discussion inside a group,

    • dealing with and resolve difficult interpersonal situations;
  • acquiring knowledges about Emotional Intelligence
Modalità di verifica delle conoscenze

WRITTEN TEST
Capacità

 

·       increasing the ability of

o   understanding others and their emotions,

o   investigating other’s perspective through listening and questioning,

o   influencing others through communication,

o   conducting a skillful discussion inside a group,

    • dealing with and resolve difficult interpersonal situations;
  • acquiring knowledges about Emotional Intelligence
Modalità di verifica delle capacità

CLASS EXERCISES AND APPLICATION, CASE ANALYSIS, ROLE PLAYING, WRITTEN TEST
Comportamenti

 

·       increasing the ability of

o   understanding others and their emotions,

o   investigating other’s perspective through listening and questioning,

o   influencing others through communication,

o   conducting a skillful discussion inside a group,

    • dealing with and resolve difficult interpersonal situations;
  • acquiring knowledges about Emotional Intelligence
Modalità di verifica dei comportamenti

CLASS EXERCISES AND APPLICATION, CASE ANALYSIS, ROLE PLAYING, WRITTEN TEST

 
Prerequisiti (conoscenze iniziali)

Students should be familiar with Organizational Behavior concepts Suggested reading: Kreitner R.; Kinicki A., Organizational Behavior, 9th Edition, McGraw-Hill/Irwin Hardcover.
Indicazioni metodologiche

SPEECHES, CLASS EXERCISES AND APPLICATION, CASE ANALYSIS, ROLE PLAYING

 
Programma (contenuti dell'insegnamento)

 

  1. Introduction
  2. Emotional intelligence
  3. Self awareness
  4. Social awareness
  5. Relationship management: approaches to listening and communication to promote learning in individual and group interactions, including challenging interpersonal situations.
Bibliografia e materiale didattico

Chade_Meng Tan, Search Inside Yourself, The Unexpected Path To Achieving Success, Happiness (And World Peace), published by HarperOne, 2012.

Slide uploaded on moodle platform
Indicazioni per non frequentanti

Chade_Meng Tan, Search Inside Yourself, The Unexpected Path To Achieving Success, Happiness (And World Peace), published by HarperOne, 2012.

Slide uploaded on moodle platform
Modalità d'esame

Written test with open and multiple choice questions.
Pagina web del corso

https://moodle.ec.unipi.it/course/view.php?id=740
Class web page

https://moodle.ec.unipi.it/course/view.php?id=740
Updated: 01/05/2018 12:52