HUMAN RESOURCES MANAGEMENT: EMOTIONAL INTELLIGENCE DEVELOPMENT
Academic year2018/19
CourseSTRATEGY, MANAGEMENT AND CONTROL
Code487PP
Credits3
PeriodSemester 1
LanguageEnglish
| Modules | Area | Type | Hours | Teacher(s) |
| HUMAN RESOURCES MANAGEMENT: EMOTIONAL INTELLIGENCE DEVELOPMENT | SECS-P/10 | LEZIONI | 21 | |
Programma non disponibile nella lingua selezionata
Obiettivi di apprendimento
Conoscenze
At the end of the course the student will have acquired knowledges about
- Emotioanl Intelligence in the context of human resource management.
- Interpersonal communication styles aimed to increase the effectiveness of relationships inside the organisation.
Modalità di verifica delle conoscenze
WRITTEN TEST (See also the paragraph, Modalità d'esame).
Comportamenti
At the end of the course the student will have learned a method to icrease his / her abilities in the areas of
- awareness and control of emotions
- understanding others and their emotions,
- investigating other’s perspective through listening and questioning,
- persuading others through communication.
Modalità di verifica dei comportamenti
SELF ASSESSMENT QUESTIONNAIRE.
Prerequisiti (conoscenze iniziali)
Students should be familiar with Organizational Behavior concepts Suggested reading: Kreitner R.; Kinicki A., Organizational Behavior, 9th Edition, McGraw-Hill/Irwin Hardcover.
Indicazioni metodologiche
SPEECHES, INDIVIDUAL AND SMALL GROUP EXERCISES AND APPLICATIONS, CASE ANALYSIS.
Programma (contenuti dell'insegnamento)
- Emotional intelligence (E.I.) in the context of human resource management
- The Self-awareness area of E.I.: becoming aware of thoughts and emotions
- The Self-Regulation area of E.I.: how to respond to challenging situations
- The Social awareness (Other’s Awareness) area of E.I.: empathy and listening to others
- The Relationship management area of E.I.: approaches to listening and communication to promote mutual learning in the interactions, including managing challenging interpersonal situations.
Bibliografia e materiale didattico
Chade_Meng Tan, Search Inside Yourself, The Unexpected Path To Achieving Success, Happiness (And World Peace), published by HarperOne, 2012.
Slide uploaded on moodle platform
Indicazioni per non frequentanti
Chade_Meng Tan, Search Inside Yourself, The Unexpected Path To Achieving Success, Happiness (And World Peace), published by HarperOne, 2012.
Slides and texts uploaded on the moodle platform
Modalità d'esame
Written test with open and multiple choice questions.
Updated: 03/09/2018 16:08
