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SOFT AND COMPLEMENTARY SKILLS
SERGIO CASELLA
Academic year2021/22
CourseTECHNOLOGY AND PRODUCTION OF PAPER AND CARDBOARD
Code279QQ
Credits6
PeriodSemester 2
LanguageEnglish

ModulesAreaTypeHoursTeacher(s)
SOFT AND COMPLEMENTARY SKILLSSPS/08LEZIONI60
SERGIO CASELLA unimap
Syllabus not available in selected language
Obiettivi di apprendimento
Conoscenze

The goal is to have students understanding the importance of soft skills, relations with other as key factor of success. 

and this,  in specific,  learning: 

The “goal-oriented communication”:

Basic communication elements

The communication process: interlocutors‘ analysis, structure, conducting relationships

Systemic” principles practice

Circular dynamics of communication

The influence power on the relationship

The emotional component

The empathy generation

The creation of a positive contact

Communication styles 

The power of questions

The assertive communication

The active listening

Assertive means and Reworking process

Body Language and non-verbal communication

Power Words and verbal communication

Capacity of controlling difficult situations,  “defensive”  and “backing” attitudes

Arguing to persuade

 

Strategic Problem Solving

Counterintuitive approach to the problem resolution

 

Leadership and Ethical Leadership 

 

How Emotions drive reactions  - Fear in the Organizations -  

 

CHANGE – Change management – Strategic change – Resistances to Change -

 

The strategic dialogue – The art of persuasion – Negotiation –

 

Decision Making  - Coaching

 

 Competences and Public Speaking

Modalità di verifica delle conoscenze

To verify the knoledge will be tested trough specific questiosn the student crytical thinking on the following base topics: 

Communication

 

The “goal-oriented communication”:

Basic communication elements

The communication process: interlocutors‘ analysis, structure, conducting relationships

Systemic” principles practice

Circular dynamics of communication

The influence power on the relationship

The emotional component

The empathy generation

The creation of a positive contact

Communication styles 

The power of questions

The assertive communication

The active listening

Assertive means and Reworking process

Body Language and non-verbal communication

Power Words and verbal communication

Capacity of controlling difficult situations,  “defensive”  and “backing” attitudes

Arguing to persuade

 

Strategic communication  - Pragmatic of Human communication – 5 Axioms and implications

 

Strategic Problem Solving

 

Problem and target definition

Definition of  attempted fallimentary solution

Definition of  not linear logics (paradox, credence, contraddition)

How they can create a problem and hoe they can be the problem solution as well

Difference between a problem and a difficulty

Problem as a change

Main steps of the strategic problem solving

Definition of “strategic”

Tools  - How worst – Scenario behind the problem – Climber

 

 

Leadership and Ethical Leadership 

 

Leader definition

Guide Definition

What is Ethic ? and Morale ?

Relationship involved in the leadership (what kind)

Delegate – Control – Correct (feedback)

Main leader skills.

What is a protective environment? What is a dynamic environment ?

Concept of responsible freedom

Lean application as instrument of ethical leadership

 

Change

 

Principles of change, general concept on the change process,

 

How Emotions drive reactions  - Fear in the Organizations -  

 

Emotions definitions

Fear mechanism

What reactions are driven by fear

Result of the fear  reactions in a team or in an organization

Positive fear – negative fear

Fear indications in a team or a company

How to transform the negative fear in positive

How to avoid negative fear in an organization or team

Capacità

Students will be able to present  the base concepts listed in the program and, mainly, be able to generate connections and link concepts with real examples .

Modalità di verifica delle capacità

Students will have to present logic and rational  connections  among the different concepts.

Comportamenti

Students will acquire and/or develop an awareness of themself and the importnace of the relation with ohers. They will be able to drive the comunication and get the expected result of.

Develop the sense of leadership, understand how the deal with emotions  and hos to use them to get the expected results. Drive the change. 

Modalità di verifica dei comportamenti

thanks to exlanation of real cases or life or working place examples. 

Programma (contenuti dell'insegnamento)

Soft Skills introduction

 

General Overview of Communication Skills

 

The “goal-oriented communication”:

Basic communication elements

The communication process: interlocutors‘ analysis, structure, conducting relationships

Systemic” principles practice

Circular dynamics of communication

The influence power on the relationship

The emotional component

The empathy generation

The creation of a positive contact

 

General Overview of Communication Skills

 

Communication styles 

The power of questions

The assertive communication

The active listening

Assertive means and Reworking process

Body Language and non-verbal communication

Power Words and verbal communication

Capacity of controlling difficult situations,  “defensive”  and “backing” attitudes

Arguing to persuade

 

Strategic Problem Solving

Counterintuitive approach to the problem resolution

 

Leadership and Ethical Leadership 

 

How Emotions drive reactions  - Fear in the Organizations -  

 

CHANGE – Change management – Strategic change – Resistances to Change -

 

The strategic dialogue – The art of persuasion – Negotiation –

 

Decision Making  - Coaching

 

 Competences and Public Speaking

Bibliografia e materiale didattico

Corporate Ethics:  2014 Sergio Casella

 

Everybody Matters: The Extraordinary Power of Caring for Your People Like Family: 2015 Bob Chapman – Ray Sisioda

 

Change: Principles of Problem Formation and Problem Resolution: 1974 Paul Watzlawick – Jhon Weakland – Richard Fisch

 

Pragmatics of Human Communication: A Study of Interactional Patterns, Pathologies, and Paradoxes: 1967 Paul Watzlawick – Janet Helmick Beavin – Don D. Jackson

 

Vincere la Paura in azienda. Perché nelle organizzazioni di successo le cose accadono: 2018 Sergio Casella

 

Raggiungere Obiettivi. Logiche non lineari per risolvere problemi complessi: 2022 Sergio Casella

 

Il dialogo strategico: Comunicare persuadendo. Tecniche evolutive per il cambiamento. 2004 Giorgio Nardone  - Alessandro Salvini

 

Problem Solving Strategico. L’arte di trovare soluzioni a problemi irrisolvibili. 2009 Giorgio Nardone

 

La nobile arte della persuasione. La magia delle parole e dei gesti. 2015 Giorgio Nardone

 

Coaching Strategico. Trasformare i limiti in risorse. 2007 Roberta Milanese – Paolo Mordazzi

Modalità d'esame

The exam is made up of one oral test. 

It  will be asked 5 questions and ti wil lbe asekd to create relations and correlations among concepts. 

It  is not possible to pass the test if the candidate shows an inability to express him/herself in a clear manner using the correct terminology, or if the candidate does not respond sufficiently.  The test will not have a positive outcome if the candidate repeatedly demonstrates an incapacity to relate and link parts of the programme with notions and ideas that they must combine in order to correctly respond to a question.

Updated: 21/06/2022 13:37