ECTS - University of Pisa
| Modules | Area | Type | Hours | Teacher(s) | |
| LABORATORIO DI GESTIONE DELLA QUALITA' | ING-IND/16 | LEZIONI | 60 |
|
Lo studente che completa con successo il corso avrà la capacità di sviluppare attività industriali classiche come: l'utilizzo di strumenti per la risoluzione dei problemi, nel quadro teorico dell'approccio alla risoluzione dei problemi; svolgimento di verifiche interne ed esterne per verificare la conformità dei sistemi di qualità alla norma UNI EN ISO 9001: 2015; definizione di azioni correttive. Saranno introdotti anche alcuni strumenti di supporto alla creatività.
The student who successfully completes the course will have the ability to develop classical industrial activities such as: using problem solving tools, in the theoretical framework of problem solving approach; performing of internal and external audit to verify conformance of quality systems to the standard UNI EN ISO 9001:2008; defining corrective. Some tools to support creativity will also be introduced.
Durante la prova orale lo studente deve essere in grado di affrontare i problemi utilizzando gli strumenti e i metodi corretti per la risoluzione dei problemi. Lo studente deve usare termini e linguaggio in modo corretto e deve dimostrare l'acquisizione di un insieme coerente di conoscenze.
metodi:
Prova orale finale
During the oral exam the student must be able to face problems by using the correct tools and methods of problem solving. The student must use terms and language in a correct way, and must demonstrate the acquisition of a coherent set of knowledge.
Methods:
Il corso ha come obiettivo proprio quello di sviluppare le cosiddette "soft skills" ed in particolare la caapcità di problem solving, attraverso l'uso di strumenti standard dell'attività di produzione industriale.
The aim of the course is to develop the so-called "soft skills" and in particular the problem solving skills, through the use of standard tools of industrial production activity.
Delivery: face to face
Attendance: Advised
Learning activities:
Teaching methods:
The course is tailored on the students with a previous competence on Quality Management issues. In particular the knowledge of the UNI EN ISO 9001:2008 standards and its general principia is requested. The course includes three main sections: - 1 ) Focusing on the classical problem solving technique, by in-depth analysis of main methodological tools (e.g. Ishikawa tools) applied to exercises developed during the lesson and as homework (without marks, only for self assessment) - 2 ) Basic elements and main tools of lean techniques in manufacturing: MUDA, 5S and others - 3 ) Audit technique: UNI EN ISO 19011 Standard discussed by analysis of the text and by role playing in classroom among different groups of students. During the course, specific seminars on related subjects developed by engineers coming from industry could be held.
Obbligatorio - 1) Diapositive power point e altri documenti sul sito http://coordinamento.dimnp.unipi.it/ (oppure sul sito del docente http://docenti.ing.unipi.it/~a009156/Didattica/didatticaqualita. htm, se esplicitamente comunicato) - 2) UNI EN ISO 19011 - 3) Andrea Chiarini, Lean Organization for Excellence, Franco Angeli 2012. Raccomandato JP Womack, DT Jones, Lean Thinking, 1997, Edizioni Angelo Guerini e Associati SpA (edizione italiana) JP Womack, DT Jones, Lean Thinking, 2003, Free Press (edizione inglese)
dThe final will be an oral exam only. Typically, the students will describe the application of one or more method to develop a specific problem solving path, applied to detect problems or to find their possible causes, in simple but realistic situation, briefly presented by the teacher. Other possible issues are detailed descriptions of single parts of audit procedure, or simple applications of lean tools.
